Privacy Policy

Last updated: July 10, 2025

Introduction

CloudFFL ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our FFL finder and transfer management platform.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Sign up for our newsletter
  • Request information about our services
  • Participate in activities on our platform (such as completing firearm transfers)
  • Contact our customer support

The personal information we may collect includes:

  • Name, email address, phone number, and mailing address
  • Username and password
  • Federal Firearms License (FFL) information (for FFL holders)
  • Firearm-related transaction information
  • Payment information (processed through secure third-party payment processors)
  • Any other information you choose to provide

Automatically Collected Information

When you access our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referral source
  • Length of visit and pages viewed
  • Other diagnostic data

We may also collect information through cookies and similar technologies. Please see our Cookie Policy for more information.

How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process firearms transfers and related transactions
  • Verify FFL information and compliance with applicable laws
  • Send administrative information, such as updates, security alerts, and support messages
  • Respond to your comments, questions, and requests
  • Send marketing communications, if you have opted in to receive them
  • Monitor usage patterns and analyze trends
  • Detect, prevent, and address technical issues
  • Protect against unauthorized access and legal liability

Legal Basis for Processing

We process your personal information based on:

  • Performance of a Contract: Processing necessary to fulfill our contractual obligations to you
  • Legitimate Interests: Processing necessary for our legitimate business interests
  • Compliance with Legal Obligations: Processing necessary to comply with firearms laws and regulations
  • Consent: Where you have explicitly consented to the processing

How We Share Your Information

We may share your information in the following situations:

  • With FFLs and Transfer Partners: To facilitate firearms transfers and related services
  • Service Providers: With third parties that perform services for us (payment processing, data analysis, email delivery, hosting services)
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition
  • Legal Requirements: To comply with applicable law, governmental requests, judicial proceeding, court order, or legal process
  • Protection of Rights: To enforce our Terms of Service and protect the rights, property, or safety of CloudFFL, our users, or others

Special Notice Regarding Firearms Information

As a platform serving the firearms community, we handle sensitive information related to firearms ownership and transfers. We are committed to:

  • Complying with all applicable federal, state, and local firearms laws and regulations
  • Maintaining appropriate security measures for firearms-related data
  • Only sharing firearms transaction information as necessary for legal compliance and legitimate business purposes
  • Retaining records as required by the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) and other regulatory bodies

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Data Security

We have implemented appropriate technical and organizational security measures to protect your personal information from accidental loss, unauthorized access, use, alteration, or disclosure. All information is stored on secure servers behind firewalls.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: The right to request copies of your personal information
  • Rectification: The right to request correction of information you believe is inaccurate
  • Erasure: The right to request that we delete your personal information in certain circumstances
  • Restriction: The right to request that we restrict the processing of your information in certain circumstances
  • Objection: The right to object to our processing of your personal data
  • Data Portability: The right to request that we transfer your information to another organization or directly to you

Please note that these rights may be limited by applicable laws, including firearms regulations that require specific record-keeping. To exercise your rights, please contact us using the information in the "Contact Us" section below.

Children's Privacy

Our services are not intended for individuals under the age of 21, and we do not knowingly collect personal information from individuals under 21. If we learn we have collected or received personal information from an individual under 21, we will delete that information.

Updates to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: